These Payment Terms govern how payments are processed for purchases made through Shotcaller, accessible at https://shotcaller.co.ke. By placing an order with us, you agree to these terms.

1. Accepted Payment Methods

Shotcaller provides secure and flexible payment options to suit our customers across Nairobi, Kenya, and East Africa. We currently accept:

• Mobile Money: M-Pesa and other supported mobile wallets.
• Debit/Credit Cards: Visa, Mastercard, and select international cards.
• Bank Transfers: Available on request for bulk or corporate orders.

All payments must be completed before delivery unless otherwise agreed in writing.

2. Payment Security

• All transactions on Shotcaller are processed through secure payment gateways with SSL encryption.
• We do not store sensitive payment details such as credit card numbers.
• Customers are encouraged to verify they are on our official website before making payments.

3. Currency

• All prices on Shotcaller are displayed in Kenyan Shillings (KES).
• For customers outside Kenya, conversions to local currency may apply depending on your card issuer or payment provider.

4. Payment Confirmation

• Once your payment is received, you will get an order confirmation email/SMS.
• Payments must be confirmed before your order is dispatched for delivery.

5. Bulk & Corporate Orders

• For large or corporate purchases, Shotcaller may require a deposit of up to 50% before processing.
• The balance must be cleared before delivery.

6. Failed or Declined Payments

• If a payment fails or is declined, your order will not be processed.
• Customers are responsible for ensuring sufficient funds and accurate payment details.

7. Refunds & Adjustments

• Refunds may be processed in cases of damaged, defective, or incorrect products (see our Returns & Refunds Policy).
• Refunds are issued through the same method of payment and may take 3–7 business days.

8. Late or Outstanding Payments

• For approved corporate or special arrangements, late payments may attract additional charges.
• Shotcaller reserves the right to withhold future deliveries until outstanding balances are cleared.

9. Fraud Prevention

• Shotcaller monitors transactions to prevent fraud. Suspicious activity may lead to order cancellation or reporting to relevant authorities.

10. Updates to Payment Terms

We may update these Payment Terms from time to time. The latest version will always be available on our website.