At Shotcaller, we are committed to delivering your beverages quickly, safely, and in excellent condition. Because we supply consumable products such as alcoholic beverages, we have specific delivery guidelines to ensure quality and compliance with Kenyan laws and best practices.

1. Delivery Areas

• Shotcaller currently delivers within Nairobi, Kenya, and selected areas across East Africa.
• Availability of delivery outside Nairobi depends on courier partners and local regulations.
• Customers are advised to confirm delivery coverage before placing an order.

2. Delivery Timeframes

• Orders placed before 5:00 PM are usually processed and delivered the same day within Nairobi.
• Deliveries outside Nairobi may take 1–3 business days, depending on distance and courier schedules.
• During peak periods, public holidays, or unforeseen circumstances, slight delays may occur. Customers will be notified in such cases.

3. Delivery Charges

• Delivery fees vary based on location, order size, and courier partner.
• Free delivery is available for all orders above KES 3,500 within Nairobi.
• Exact delivery charges are displayed at checkout before payment is made.
• Free delivery promotions may also apply for bulk purchases or specific campaigns.

4. Handling & Quality of Consumables

• All alcoholic beverages are transported under safe and hygienic conditions to protect product integrity.
• Shotcaller is not responsible for damage caused after delivery, including improper storage, handling, or exposure to unsuitable conditions.

5. Proof of Age & Legal Compliance

• By placing an order, customers confirm they are 18 years or older, in compliance with Kenyan law.
• Delivery personnel may request valid ID upon delivery.
• Orders will not be handed over to minors or third parties unable to provide proof of age.

6. Failed Deliveries

A delivery is considered failed if:

• The customer is unavailable to receive the order at the agreed time and location.
• Proof of age cannot be provided.
• Delivery details provided are incomplete or inaccurate.

In such cases:

• The order may be rescheduled at the customer’s cost.
• Additional delivery charges may apply.
• Refunds are not guaranteed for consumables once dispatched.

7. Damaged, Defective, or Incorrect Deliveries

If you receive a damaged, defective, or incorrect product:

• Notify Shotcaller within 24 hours of delivery.
• Provide your order number and photos of the product and packaging.
• Eligible products will be replaced or refunded as outlined in our Return Policy.

8. Delivery Restrictions

• We do not deliver to P.O. Boxes or unverified addresses.
• Delivery times may be restricted during government-imposed curfews or events affecting alcohol sales.
• Some remote areas may not be eligible for delivery.

9. Bulk & Corporate Orders

• Large or corporate orders may require additional lead time for delivery.
• Customized delivery schedules can be arranged upon request.

10. Policy Updates

Shotcaller reserves the right to update these Delivery Terms at any time. The latest version will always be available on our website.