At Shotcaller, accessible from https://shotcaller.co.ke, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our online liquor store and related services. By accessing or purchasing from Shotcaller, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing and delivery address, payment details.
• Account Information: Login credentials, order history, and saved preferences.
• Usage Data: IP address, browser type, device information, and browsing behavior on our site.
• Communication Data: Messages sent to our customer service team, inquiries, or feedback.

2. How We Use Your Information

Your data helps us provide a seamless and secure shopping experience. We use the information to:

• Process and deliver your orders.
• Confirm payments and send receipts.
• Communicate order updates, promotions, and offers (with your consent).
• Improve our website, products, and services.
• Comply with legal obligations and prevent fraudulent activities.

3. Sharing of Information

We respect your privacy and do not sell or trade your personal information. We may share your data only with:

• Delivery Partners: To ensure timely order fulfillment.
• Payment Processors: For secure transactions.
• Service Providers: For IT, analytics, and customer support functions.
• Legal Authorities: When required by law or to protect Shotcaller’s rights.

4. Data Security

We implement industry-standard security measures to protect your data, including SSL encryption, secure payment gateways, and restricted access to personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Cookies and Tracking

Shotcaller uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences, analyze website traffic, and provide personalized offers. You may disable cookies in your browser, but this may affect certain website functionalities.

6. Your Rights

As a user in Nairobi, Kenya, and East Africa, you have the right to:

• Access and review the information we hold about you.
• Request corrections to inaccurate information.
• Opt out of promotional communications.
• Request deletion of your personal data (subject to legal and operational requirements).

7. Third-Party Links

Our website may contain links to third-party websites. Shotcaller is not responsible for the privacy practices or content of these external sites.

8. Children’s Privacy

Shotcaller does not knowingly collect information from persons under the legal drinking age in Kenya (18 years). By using our website, you confirm that you meet the legal drinking age requirement.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Please review regularly to stay informed.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us.